Privacy Policy

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

• Account Information. When you create an account, we collect your name, email address, password, and optional profile details such as your organization name and role.
• Content & Usage Data. We collect content you create, upload, or generate through our platform, including brand assets, personas, projects, and AI-generated outputs.
• Technical Data. We automatically collect device information, IP addresses, browser type, operating system, and usage patterns to improve our services and ensure security.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you and ensure the security of our platform.

• Service Delivery. To operate and deliver our AI-powered content creation tools, process your requests, and provide customer support.
• Improvement & Analytics. To analyze usage trends, diagnose technical issues, and develop new features and functionality that enhance your experience.
• Communication. To send you service updates, security alerts, and administrative messages relevant to your account and usage.

Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: We work with trusted third-party providers who assist us in operating our platform, including cloud hosting, analytics, and payment processing. These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or export your data. You can manage most of your information directly through your account settings.

To exercise any of these rights or if you have questions about our privacy practices, please contact us at privacy@neoiq.com.

Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with our services. You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date above. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@neoiq.com.